What's Covered
Authenticity Guarantee
All vehicles are verified authentic with confirmed VIN, ownership documents, and no hidden history.
Description Accuracy
Vehicles must match the description and photos. Any significant discrepancies are grounds for return or refund.
Shipping Protection
Full marine insurance coverage during transit. Damage claims handled promptly and fairly.
Money-Back Guarantee
If the vehicle doesn't meet our quality standards or significantly differs from description, get your money back.
Secure Payments
All transactions processed through encrypted, PCI-compliant payment gateways. Your financial data is safe.
Dedicated Support
24/7 customer support to resolve any issues quickly. Your concerns are our priority.
How Buyer Protection Works
Step 1: Pre-Purchase Protection
- Comprehensive vehicle inspection with detailed report
- 50+ high-resolution photos from all angles
- Accident history and title verification
- Transparent disclosure of any defects or issues
- Option for third-party independent inspection
Step 2: During Transaction
- Secure payment processing with fraud protection
- Escrow services available for high-value purchases
- Clear documentation of all terms and conditions
- Regular updates on vehicle preparation and shipping
- Marine insurance included in shipping
Step 3: Post-Delivery Protection
- 14-day inspection period after delivery
- Right to refuse delivery if condition doesn't match report
- Assistance with damage claims if needed
- Resolution of disputes through mediation
- After-sales support and guidance
Step 4: Dispute Resolution
- Fast response to complaints (within 24 hours)
- Fair investigation of all claims
- Multiple resolution options: repair, replacement, or refund
- Mediation services for complex disputes
- Legal support if necessary
Claim Process
If you need to file a claim under our Buyer Protection Program, follow these simple steps:
Email support@autoedgedeals.com or call our hotline within 14 days of delivery. Provide your order number and detailed description of the issue.
Provide photos, videos, and any documentation supporting your claim. Compare with pre-shipping inspection report.
Our team reviews your claim within 2-3 business days. We may request additional information or arrange an independent inspection.
Based on findings, we offer appropriate resolution: full refund, partial refund, repair cost coverage, or vehicle replacement.
Once resolution is agreed upon, we process it within 5-7 business days. You receive confirmation and any applicable refunds.
Coverage Limitations
To maintain fairness and sustainability, our Buyer Protection Program has the following limitations:
Not Covered:
- Normal wear and tear consistent with vehicle age and mileage
- Issues disclosed in the pre-shipping inspection report
- Damage occurring after delivery to your possession
- Buyer's remorse or change of mind after accepting delivery
- Modifications made by buyer after delivery
- Import duties, taxes, or fees imposed by your country
- Cosmetic issues clearly visible in provided photos
- Claims filed more than 14 days after delivery
Your Trust is Our Priority
With thousands of satisfied customers, AutoEdge Deals has built a reputation for transparency, reliability, and exceptional customer service.